Abniro Telegram Automation System

Created a powerful Telegram bot automation system for Abniro that streamlines customer interactions and automates repetitive tasks. The bot handles customer inquiries, processes orders, provides real-time updates, and integrates with the company's existing CRM system to maintain a unified customer database.

Leveraged the Telegram Bot API along with Python's asyncio capabilities to build a highly responsive and scalable bot that can handle multiple concurrent conversations. Implemented natural language processing to understand user intent and provide contextual responses, making the interaction feel natural and human-like.

The automation system significantly improved customer satisfaction scores by 40% and reduced response time from hours to seconds. It processes over 5,000 interactions daily, automatically resolving 70% of common queries without human intervention, allowing the support team to focus on more complex issues.